You may return many new, unopened items within 30 days of delivery for a refund minus a 10% restocking fee. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Some items in our store are not eligible for return. These include engines, chassis and helmets.
We currently ship to the lower 48 states. Please contact us directly for international shipping and orders for Alaska and Hawaii. We may be able to arrange a special shipment, though some items may not be eligible for shipping to these destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are shipping weight-based which may differ from the actual weight of the item. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
How does Crate Insider protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
Will Crate Insider disclose the information it collects to outside parties?
Crate Insider does not sell, trade, or rent your personal information to others. Crate Insider may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.
Crate Insider may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Crate Insider, our users, or others.
Crate Insider is committed to protecting your privacy. We use the information we collect on the site to make shopping at Crate Insider.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
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Visiting Crate Insider.com implies the acceptance of our terms and conditions. Crate Insider.com reserves its right to amend the terms and conditions at any time. You are responsible for reviewing these terms and conditions each time you access this site.
Crate Insider.com is operated and owned by Racing Insiders, Inc. All materials contained on Crate Insider.com are protected by copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of the owner.
We retain the right to deny access to anyone who we believe has violated any term of this agreement or to anyone else for any reasons, which we need not disclose, at our discretion and convenience.
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